about Login Problems

What should I do if I forget my username?

Kindly contact our 24/7 customer support team for further assistance if you forgot your username.

My account was locked after too many failed login attempts, what should I do?

For security reasons, your account will be automatically locked after multiple unsuccessful password attempts.

If your account has been locked, please follow the steps below to perform a password reset.

Step 1:
Contact our 24/7 live chat support, as they can unlock your account at ☎️ https://tawk.to/chat/64d1b416cc26a871b02de9d7/1h79ieum9

Step 2:
Click on the ‘Login’ button on the JiTABET homepage and select ‘Forgot Password”.

Step 3:
please input your username and verified phone number associated with your JiTABET account and the verification code with a 4 digit number that is shown on screen. Then click “Submit“. You will then receive a notification that your password has been changed, and please check your phone for a random password.

Step 4:
Login to your account using the new random password. Please change the random password to your own password to ensure account security. Enter the random password and then enter your new password. Click ‘Submit’.

What should I do if I forget my password?

Please follow these simple steps to perform a password reset.

Step 1:
Click on the ‘Login’ button on the JiTABET homepage and select ‘Forgot Password”.

Step 2:
please input your username and verified phone number associated with your JiTABET account and the verification code with a 4 digit number that is shown on screen. Then click “Submit“. You will then receive a notification that your password has been changed, and please check your phone for a random password.

Step 3:
Login to your account using the new random password. Please change the random password to your own password to ensure account security. Enter the random password and then enter your new password. Click ‘Submit’.

Why can’t I login to my account?

i) Incorrect username or password.
If this problem persists, please reset your account password. (you may refer here on how to reset password)

ii) Locked account – account locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

  • Failure to verify your account information, including date of birth, phone number and email address before making a withdrawal.
  • Duplicate account.
  • Abnormal behavior of the account.

If your account has been locked, please contact our 24/7 customer support team for assistance.